Have you used St. James's Place in the last 12 years?
You may be due a refund or compensation worth thousands...even if your investment has performed well!
InvestCheck are working with the experts at Pacific Legal, a leading UK law firm and one of The Times Best Law Firms 2025, to carry out reviews of your investments.
100% FREE check & no obligation
Quick and easy
Results in minutes
Claims typically settled within 16 and 24 weeks
" I was offered £15,368.67 by St. James's Place (SJP) after Pacific Legal reviewed my investment"- Mr J
FREQUENTLY ASKED QUESTIONS
Who are Pacific Legal?
Pacific Legal is a trading style of Levy & Mcrae one of Scotland’s longest established and leading Solicitors.
Pacific Legal was created to help its clients who were subject to financial mis-selling and/or wrongdoing.
How could I be due thousands?
Regulatory reforms in 2012 meant that most pensions and investments started including built-in adviser charges—often without clear visibility for clients.
In many cases, advisers promised ongoing services but did not deliver them, leaving clients paying for services they never received.
If your adviser failed to meet their agreed service levels, they breached their contractual obligations—meaning you could be entitled to compensation.
How do I claim?
Find out if you qualify - complete our short contact form to speak with an expert at Pacific Legal
Tell them about you - they'll take some basic details and then assess your case and guide you through the next steps.
Pacific Legal will take it from there - if you've got a case, they'll make sure you get the compensation you deserve.
What compensation could I receive?
You may be entitled to reclaim the fees you paid for ongoing advice, plus interest on those amounts.
The amount of compensation varies depending on your individual circumstances. To give you an idea of the range, through Pacific Legal there's been compensation offers of £151.50 and £59,571.34.
These figures are simply examples of refunds issued and are not indicative of the minimum, maximum, or typical refund amounts.
Can I make a claim if I'm no longer paying advice fees?
Yes, you may still be able to claim, depending on how long ago the issue occurred.
Complete our short contact form to check if you're within the allowable timeframe for making a claim.
What are your fees?
InvestCheck receives a referral fee from Pacific Legal and do not add anything additional to what they charge.
Pacific Legal operate on a 'No Win, No Fee' basis, meaning you won't pay any upfront legal fees. If your claim is successful their fee is 40% plus VAT.
No fees will be charged to you if your claim is unsuccessful.
*IMPORTANT INFORMATION: InvestCheck is a marketing agency for claims management activities. Pacific Legal are solicitors who will contact you to discuss your potential claim. If you choose to proceed and where a claim is successful a contingency charge will be applicable in respect of any redress/compensation/goodwill payment recovered on your behalf. InvestCheck receives a referral fee from our Partner and do not add anything additional to what they charge. You do not need a solicitor to make a claim to your provider and if your complaint is not successful you can refer it to the Financial Ombudsman Service for free.
ABOUT US
InvestCheck is a trading style of Go North Group Limited, one of the UK’s longest-established and most trusted claims management companies. Since our founding in 2012, we’ve been committed to making the claims process simple, transparent, and effective—helping people reclaim what is rightfully theirs.
Since 2012 we have helped our customers recover over £153 million*
We're here to help you. Check Your Claim today.
*This includes but is not limited to £151,386,684.09 from financial institutions. £1,339,001.61 for tax claims. £853,789.14 in concealed commission claims.
EXPERTISE
We leverage years of experience and a deep understanding of the claims process to provide top-tier support and guidance to our clients.
SIMPLICITY
We make the claims process straightforward and easy to navigate, ensuring you know exactly where you stand at every step.
PEACE OF MIND
We take the stress out of claims, ensuring that you can focus on what matters most, knowing you’re in safe hands.
PARTNERSHIP
Through our trusted partnership with Pacific Legal we ensure you have access to the best legal advice and support, on a No Win, No Fee basis.
SUPPORT
From start to finish, we’re here to guide you and make sure you have the support you need at every stage of your claim.
PRIVACY POLICY
1. PRIVACY NOTICEGo North Group Limited trading as InvestCheck and Claim Eazy (“us”, “we”, and the “Firm”) respect your right to privacy. The Firm looks after your personal information carefully. We adhere strictly to the requirements of UK data protection laws and, in accordance with current law, we are registered on the public register of data controllers which is looked after by the Information Commissioner. You can check our registration here.This Privacy Notice tells you who we are, how we collect, share and use your personal data and how you can exercise your privacy rights. This Privacy Notice applies to personal information that we collect through our website at www.investcheck.co.uk or www.claimeazy.com (“Website”), but also to other personal information that we collect when we offer services and marketing to you.Please do take a moment to read this Privacy Notice. While dealing with us, we will ask you to provide us with detailed personal information such as your contact details and communication preferences (“personal data”). This Privacy Notice is important as it allows us to explain to you what we do with your personal data, and the various rights you have in relation to this personal data.If you have any questions or concerns about our use of your personal information, then please contact us using the details below:Our contact detailsName: Data Controller – Go North Group LimitedAddress: Go North Group Limited, The Old Barn, Moseley Hall Business Centre, Knutsford, Cheshire, WA16 8RB.Email: [email protected]2. WHAT DO WE MEAN BY “PERSONAL DATA”?Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address, date or birth, National Insurance number. Your Personal Data may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.3. THE TYPES OF PERSONAL DATA WE COLLECTThe below table shows the types of data we collect, who we collect it from and for what purpose:
| PERSONAL DATA WE COLLECT | HOW WE COLLECT IT | PURPOSE |
|---|---|---|
| Name, address, email, phone number. | Directly from you through our web forms when you enquire about one of our advertised services. | To introduce you to our third-party service providers where you want to know more about their services. |
| Date of birth, gender, nationality, civil/marital status, employment details or employment history, credit agreement details or personal credit history. | Either directly from you as part of our introduction to a third-party service provider, or, from the third-party service provider we introduced you to. | To keep our database up to date so that we may only offer future products and services that are relevant or appropriate to you. |
| Statistical, analytical and tracking data such as your IP address and browsing habits on our web pages. | From your PC or mobile device when you access our website/s or adverts. | To ensure that we only introduce you to offers, products and services that are relevant to your circumstances. |
4. OUR LAWFUL BASIS FOR PROCESSING YOUR DATAUnder the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal data.The Firm previously operated as a Claims processor, offering PPI and PBA reclaims. Where we provided this service to you, we may have retained your data for future marketing purposes, either by obtaining your consent, or under our own legitimate interests. We will rely on our own legitimate interests as follows:To market our own similar products and services to you (this includes financial reclaims);
By email or SMS;
Where you previously provided your data to us for a PPI or PBA claim (or in the subsequent provision of similar services); and
You have not opted out or withdrawn your consent to this marketing
Where we rely on our legitimate interests to market to you in this way, we will provide a simple opportunity for you to refuse or opt-out of this marketing in every communication that we send.Where you follow us on Facebook or other Social Media platforms, we may advertise to you through these channels. You may un-follow us at any time if you do not want to see our adverts, or you can change your settings to limit the advertising content you receive through the relevant platform.On occasion, we may use your Personal Data to fulfil our obligations to our regulator, the Financial Conduct Authority (FCA) or for wider compliance with any legal or regulatory obligation. In such circumstances, we would be processing your Personal Data to meet a legal or other regulatory obligation with which we must comply.5. DATA SHARINGWe are a marketing firm that offer and introduce products and services to you, some of which are regulated by the Financial Conduct Authority or Solicitors Regulation Authority. We will not contract with you for the provision of these products or services but may receive an introduction or referral fee for introducing you to regulated third parties who can provide such products or services to you - this is usually under a marketing agreement and any introduction or referral fees we receive will not be charged or passed on to you.To introduce you to our selected third parties, we will ask that you consent to contact from the third-party by completing a contact form before your data is shared or passed on to the receiving firm/s. Sometimes we will collect your data and then pass it to the third parties you consent to, or you will provide your data directly to the receiving firm. We will always make consent statements clear so that you understand who will contact you, about which product or service. You may withdraw your consent at any time.Some of the third parties that we introduce you to, may provide us with data relating to the product or services they provide you with. This is data for marketing ‘profiling’ so that we don’t market products or services to you that aren’t relevant, but instead build up a picture of your circumstances to offer products and service that might be of interest to you. The type of data we receive might include whether you are a homeowner, whether you are employed, or your marital status for example. Where you have consented to our marketing or you consent to this information being shared with us, we will store your data securely and only use it to market relevant offers, products or services.6. YOUR PERSONAL DATA SECURITY AND RETENTIONYour privacy is important to us and we will keep your Personal Data secure in accordance with our legal responsibilities. We will take all reasonable steps to safeguard your Personal Data against it being accessed unlawfully or maliciously.We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted.Your Personal Data will be retained by us electronically for a minimum of six years, unless you ask us to delete it; or in instances whereby we have a legal right to such information we will retain records indefinitely. Deleting your data may not always be possible but once it is no longer in use, we will anonymise it. Where you ask us to stop marketing to you, we may need to keep some of your data to ensure we don’t contact you. This will include adding your phone number and/or email address to our ‘Do Not Contact’ file.You can update or amend your Personal Data, contact preferences or concerns by using the Contact details at the top of this Privacy Notice.7. YOUR DATA PROTECTION RIGHTSUnder data protection law, you have rights including:Your right of access - You have the right to ask us for copies of your personal information.Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.8. HOW TO COMPLAINIf you have any concerns about our use of your personal information, you can make a complaint to us directly.You can also complain to the ICO if you are unhappy with how we have used your data.The ICO’s address:Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AFHelpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
COMPLAINTS PROCEDURE
1 - COMPLAINT HANDLINGTo make a complaint, please contact us using the information provided below. We will then review your complaint and provide you with our response. If you are not satisfied with the response we have provided, you can escalate the complaint to the Financial Ombudsman Service for a final decision.2 - SUBMITTING A COMPLAINTWe seek to provide our customers and potential customers with excellent customer service. However, in the event that you, as a customer or potential customer, wants to lodge a complaint you are able to do so by email, telephone or post. A complaint can made using any of the below:Email: [email protected]
Post: The Old Barn, Moseley Hall Business Centre, Knutsford, Cheshire, WA16 8RB3 - INFORMATION TO PROVIDE WHEN MAKING A COMPLAINTWe aim to resolve your complaint as quickly as possible. To help us do this, please provide the following when making your complaint:
Your name;
A description of why you are dissatisfied;
What you would like us to do to put things right; and
A phone number and email address that we can reach you on.
4 - WHAT HAPPENS AFTER MAKING A COMPLAINT?4.1 COMPLAINT RESOLVED WITHIN 3 DAYS
If we resolve your complaint within three business days from the day you make it, we will write to you confirming that the complaint has been resolved and provide you with a summary resolution communication. We will only consider a complaint to be resolved within this timeframe when you indicate your acceptance of our response.4.2 COMPLAINT NOT RESOLVED WITHIN 3 DAYS
If we cannot resolve your complaint within three business days from the day you make it, we will send you a written acknowledgement letter, letting you know that we’ve received the complaint and that we are looking into it. We will provide this acknowledgement to you promptly and no later than five days after the day we receive your complaint. Once we receive your complaint, our complaint handler will investigate the cause and circumstances surrounding your complaint. Within 8 weeks from the date of your complaint, our complaint handler will send you either:
A final response addressing the complaint and outlining your right to appeal with the Financial Ombudsman Service if you are dissatisfied with the resolution of your complaint; or
A written response which explains why we are not in a position to make our final response, giving reasons for the further delay, indicating when we expect to be able to provide our final response and informing you that you can refer your complaint to the Claims Management Ombudsman (a Financial Ombudsman Service) if you are dissatisfied with the delay.
Within our final response, we will either:
Accept the complaint and, where appropriate, offer redress or remedial action;
Offer redress or remedial action without accepting the complaint; or
Reject the complaint and give reasons for doing so.
If you are not satisfied with our response to your complaint, you have the right to make a formal complaint to the Claims Management Ombudsman (part of the Financial Ombudsman Service) who will investigate the complaint independently. For more information on this, please see the information on the Claims Management Ombudsman below.5 - THE CLAIMS MANAGEMENT OMBUDSMANIf we have not provided you with a final response within 8 weeks from the date you made your complaint or if you are not satisfied with our final response, you have the right to complain to the Claims Management Ombudsman (part of the Financial Ombudsman Service), their contact details can be found below.Email: [email protected]
Telephone: 0800 023 4567
Address: Financial Ombudsman Service, Harbour Exchange Square, London E14 9SR.You can also make a complaint online by visiting https://cmc.financial-ombudsman.org.uk/contact-us/complain-onlineFor further information, you can visit the Claims Management Ombudsman’s website at https://cmc.financial-ombudsman.org.uk/If you wish to raise your complaint to the Claims Management Ombudsman, doing so is free but you must do this within six months from the date of our final response unless we have expressly said otherwise within our final response. You can find more information on the services provided by the Financial Ombudsman Service by visiting their website at https://cmc.financial-ombudsman.org.uk/consumers/complainWhen we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory Leaflet. You can also view this explanatory leaflet by visiting https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/ordering-leaflet/leafletThere are certain types of complaints that are outside the Ombudsman's jurisdiction. Before you refer the matter to the Ombudsman you may wish to contact them on 0800 023 4567 to discuss your complaint. You can also visit the Financial Ombudsman Service website for more information. This includes details of how to make a complaint against the business and provides a questionnaire for you to complete.6 - DATA RETENTIONWe will retain your complaints data in line with UK Data Protection laws and for a period of no less than six years from when you raised your complaint in accordance with the Limitation Act 1980. The statute of limitations provides timescales within which action may be taken (by issuing a claim form) for a breach of contract. Breaches of our contract with you are actionable for six years from the date of the breach occurring or three years from you becoming aware of the breach.